We always want to hear from you, so don’t hesitate to get in touch.

Americas Region

+1 866 280 4013 within the U.S.
+1 937-610-4223 outside the U.S.

Address: 1WorldSync, 1009 Lenox Drive, Suite 202, Lawrenceville, NJ 08648

Technical Support

Technical support hours: Monday-Friday, 8:00 AM-8:00 PM ET

Billing or General Inquiries

Sales and Business Development Opportunities

1WorldSync Solution Center (Americas)

Production and Pre-Production

Global Media Inquiries

Matthew Galassini, Senior Manager, Corporate Marketing:
Walker Sands Communications:

European Region


Phone: +49 221 93373-100
Address: 1WorldSync, Maarweg 165, 50825 Cologne, Germany

Sales Europe

Phone: +49 221 93373-333

Access Management

To request password resets, new and additional users, or a change of company name (for customers with existing licences or service contracts only)

Customer Service & Support

Scope: Publishing UI, Standard Excel, Validation Rules, Approval UI
Phone: +49 221 93373-333
Website: Contact form
Operating support hours: Monday-Friday, 8:00 AM – 6:00 PM

Technical Support

Scope: Machine to Machine, Partner, GS1 Member Organisation
Phone: +49 221 93373-200
Operating support hours: Monday-Friday, 8:00 AM – 6:00 PM

Asia-Pacific Region

All inquiries