We always want to hear from you, so don’t hesitate to get in touch.

Americas Region

+1 866 280 4013 within the U.S.
+1 937-610-4223 outside the U.S.

Address: 1WorldSync, 1009 Lenox Drive, Suite 202, Lawrenceville, NJ 08648

Technical Support


Technical support hours: Monday-Friday, 8:00 AM-8:00 PM ET

Billing or General Inquiries


Sales and Business Development Opportunities


Media Inquiries

Sr. Manager Corporate Marketing, Matthew Galassini: mgalassini@1worldsync.com
Walker Sands Communications: 1worldsync@walkersands.com

European Region


Phone: +49 221 93373-100
Email: info@1worldsync.com
Address: 1WorldSync, Maarweg 165, 50825 Cologne, Germany

Sales Europe

Phone: +49 221 93373-333
Email: saleseurope@1worldsync.com

Access Management

To request password resets, new and additional users, or a change of company name (for customers with existing licences or service contracts only)
Email: access-management@1worldsync.com

Customer Service & Support

Scope: Publishing UI, Standard Excel, Validation Rules, Approval UI
Phone: +49 221 93373-333
Website: Contact form
Email: customer-service@1worldsync.com
Operating support hours: Monday-Friday, 8:00 AM – 6:00 PM

Technical Support

Scope: Machine to Machine, Partner, GS1 Member Organisation
Phone: +49 221 93373-200
Email: technicalsupport-eu@1worldsync.com
Operating support hours: Monday-Friday, 8:00 AM – 6:00 PM

Media Inquiries

Director Global Marketing, Arne Kuhlmann: akuhlmann@1worldsync.com
Walker Sands Communications: 1worldsync@walkersands.com

Asia-Pacific Region


Email: info.jp@1worldsync.com

Technical Support

Email (English): support@ap.1worldsync.com

Email (Japanese): support@jp.1worldsync.com